Refund policy

All cancellations and returns are eligible for store credit only.

Please note that your size and color choice CANNOT be changed at a later date. Unless a preference is stated, I will choose a coordinating thread color for the letter outline.

Once I have started work on your memory ornament, I am unable to return your clothing whole or issue a refund. If you have requested a cancellation before work has started on your ornament, a store credit will be processed, minus the cost of the return postage fee to return your clothing. I cannot accept returns on completed sweatshirts, but should there be a fault with your item, please get in touch right away so that I can fix it for you.